Essential ITSM Service Desk
Practical service desk for incidents, requests, and SLAs
Coming soonOverview
A focused IT service desk on Odoo for day-to-day support: capture incidents and service requests, assign queues and priorities, track SLAs, and give requesters portal visibility — without the weight of a full enterprise ITSM suite. Designed to work alongside inventory/CMDB and maintenance modules as they land.
Who this is for
IT support teams in mid-market companies, shared-services centers, and MSPs that want tickets, SLAs, and portal intake inside Odoo rather than a disconnected helpdesk SaaS — especially when the same company already runs assets or projects on the platform.
Key features
Tickets & queues
- Incidents and service requests with priorities and categories
- Team queues, assignment, and escalation paths
SLAs & requester experience
- SLA timers and breach visibility for support leads
- Portal intake and status tracking for end users
- Reporting by type, team, and resolution time
This app is on our roadmap
Get notified at launch, or talk to us about early access for your organization.